ASN Technologies LLC

IT Operation management (ITOM) services

Fully Managed ITOM Services
Our Fully Managed Service is a subscription based offering where our expert staff manages and administers your ServiceNow environment.   This on-going support model is intended for companies that want to take full advantage of a ServiceNow environment but look to avoid the cost of maintaining a staff of administrators and experts.  For companies new to ServiceNow that look bridge the time gap between implementation and their staff becoming experts supporting the application. For customers that are new to ServiceNow our team will provide a turnkey solution to get you up and running*, and then a predictable monthly cost for the life of the partnership. 

What’s included?

• Around the clock Support and administration of your ServiceNow Environment(s) **
  
• Basic customization, workflow additions and modifications
  
• Patch and Upgrade management
  
• Constant environment health checks and monitoring
  
• Basic Ad-Hoc report creation, publication and scheduling
  
• An on-line portal to submit your requests
  

Advantages:

• Predictable monthly costs
  
• No need to manage  and haggle over hourly rates
  
• No need for formal Scope of Work
• No hourly balances to keep up with
  

    *  One time installation fee will be required
   ** Additional costs for multiple instances

Managed Professional Services

Managed Professional Services is a block of time service.  This option is an extension of your IT administrative staff.  This services is purchased in blocks of time that can be used when you need some assistance.   

Good for:

• Application Integration
  
• Custom advance workflows
  
• Advanced Reporting
  
• 3rd party system integration
  
• Custom Dashboards and Applications
  

Standard Professional Services

Our hourly professional services engagement.  Let our experts turn your ideas into your new application.